[June 19, 2018] — www.quadient.com: Quadient, formerly GMC Software, announced today the 2018 Aspire Leaderboard for Customer Communications has ranked Quadient as the top leader in the market for Customer Communications Management (CCM), Omni-Channel Orchestration and Overall CCM. Aspire Customer Communications Services independently evaluated 17 vendors’ current offerings and strategies to create the Aspire Leaderboard with the purpose of promoting CCM as a distinct segment within the wider Customer Experience (CX) market.
A Neopost company with more than 350 full-time developers dedicated to CCM and CX, Quadient is committed to innovation. It is the only company to bring data quality capabilities and customer communications together in a comprehensive portfolio with flexible implementation options, including on-premise, hybrid and cloud solutions for a variety of users and business requirements. Working with Quadient and utilizing its Quadient Inspire solution, organizations have the power to leverage and validate large amounts of customer data to deliver every personalized communication quickly across the customer journey. The result is the ability to drive business growth in a market shaped by customer sophistication, rapidly changing technology and complex regulations.
“Quadient’s extensive customer communications suite and its commitment to its vision helped secure its strong position in the 2018 Aspire Leaderboard,” said Kaspar Roos, CEO and founder, Aspire. “We were particularly impressed with Quadient’s Scaler and Omni-Channel Coordination solutions, which help its customers overcome business silos through cloud-enablement and intelligent automation.”
“We are very proud to hold the top ranking in the 2018 Aspire Leaderboard for Customer Communications Management,” said Tamir Sigal, CMO, Quadient. “Our goal as a company has always been to bring innovation and advances to the CCM market that enable our customers to deliver an unparalleled customer experience. Our ranking in the Aspire Leaderboard is an acknowledgement and confirmation that Quadient understands the market needs and translates those needs into products and services that meet them.”
The Aspire Leaderboard™ is copyrighted by Aspire Customer Communications Services Ltd. and is based on the findings and opinions of Aspire’s consultancy organization. Aspire does not endorse any vendor, product or service included in the Aspire Leaderboard.
Aspire Customer Communications Services is a boutique consulting firm specializing in the Customer Communications Management (CCM) and Digital Customer Experience (DCX) industries. Through deep market expertise and global insights, Aspire works with technology providers, service providers, enterprises and investors to help them achieve their CCM goals. Find more information about how Aspire is helping organizations navigate the complexities of the customer communications world at http://www.aspireccs.com.
About Quadient, formerly GMC Software
Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost Digital Company, the Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey. Quadient supports thousands of clients and partners worldwide in the financial services, insurance and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.