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Insurance overview

Activate your business, captivate your customers.


For insurance organizations, competitive differentiation relies on customer experience (CX). But most are struggling to make meaningful progress because they lack the proper infrastructure to support a CX strategy that spans the entire business. Legacy technology, departmental silos and changing regulations add additional layers of complexity and hinder progress.

Quadient’s® comprehensive portfolio of best-in-breed technologies helps Insurance organizations bring together and activate the entire business in the name of better customer experience.

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Nossas soluções de negócios em um relance

QUADIENT INSPIRE (CCM)

Consistent omni-channel communications
Consistent omni-channel communications
Output and compliance Management
Output and compliance Management
Business user empowerment
Business user empowerment
CCM platform consolidation
CCM platform consolidation

QUADIENT INSPIRE

Customer Communications
Management (CCM)

QUADIENT INSPIRE
(CCM)

QUADIENT DIGITAL ADVANTAGE SUITE

HTML5 Communications
HTML5 Communications
Mobile and web delivery
Mobile and web delivery
Create digital documents
Create digital documents
Digitized processes
Digitized processes

Digital transformation

QUADIENT DIGITAL
ADVANTAGE SUITE

QUADIENT CUSTOMER JOURNEY MAPPING

End-to-end journey mapping
End-to-end journey mapping
Real-time collaboration
Real-time collaboration
CX visibility across silos
CX visibility across silos
On-going CX enhancement
On-going CX enhancement

QUADIENT CUSTOMER
JOURNEY MAPPING

Speed digital transformation

Speed digital transformation

Most established Insurance firms have a complex infrastructure of mission-critical legacy IT technology. This problem is often compounded by multiple legacy systems remaining from previous acquisitions as well as home-grown proprietary solutions.

Our technology integrates with both your new and legacy IT systems with flexible implementation options including on premise, hybrid and cloud applications. Our CCM and digital experience solutions allow you to leverage existing templates, archived content, and data from your core systems to create highly personalized, timely and accurate communications across all channels.

Whether you are simply moving from print to e-delivery, or looking to explore more sophisticated channels like mobile or wearables, Quadient technology scales with you as you grow, regardless of your organization’s maturity level.

One platform, unlimited channels

One platform, unlimited channels

Many organizations have separate tools, teams and third parties dedicated to designing and creating content for mobile, web, and print communications.  This results in duplication of efforts, inconsistency and compliance risk.

Our industry-leading CCM solution, Inspire, enables you to create timely, contextual, personalized and accurate communications for all channels from one intuitive interface. This eliminates the need for multiple siloed teams, reduces risk and ensures a seamless customer experience.

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Empower business users, reduce silos

Reduce strain on IT and meet consumer demands by empowering business users to make simple content changes through a web browser. With Inspire, business users are given access to pre-defined content blocks through a web browser. Administrators specify which templates may be accessed by whom and what changes may be made to ensure brand consistency and compliance.

Quadient Inspire’s synchronized omni-channel preview then enables managerial staff to review the output in every format (mobile, tablet, web etc.) for fast approval.

Quadient Inspire is fully integrated with Guidewire InsuranceSuite™

Quadient Inspire is fully integrated with Guidewire InsuranceSuite™

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Increase agility, reduce risk

Increase agility, reduce risk

Quadient Inspire is fully integrated with leading core systems including Guidewire InsuranceSuite™, helping to reduce risk and improve agility.

With Inspire, compliance personnel manage, track, audit, and approve regulatory language quickly and easily. Changes are made in one location and applied everywhere you choose, and content blocks are locked down to safeguard regulatory language where required.

Additionally, our integrated suite of data quality solutions make it simple for Insurance organizations to stay on top of privacy regulations including the General Data Protection Regulation (GDPR), and reduce risk associated with customer due diligence (CDD).

Eleve a experiência de seu cliente e aumente sua participação de mercado

Digital on-boarding

Digital on-boarding

Make on-boarding quick and convenient with digital forms that are pre-populated with your customers’ data.

Dynamic communications

Dynamic communications

Add dynamic elements to quotes, policy information and welcome kits to make it simple for your customers to sort through important information with interactive charts, graphs, and sliders. Increase customer engagement and contract completion with mobile push notifications and eSignature capabilities.

Paperless claims processes

Paperless claims processes

Speed up claims processing time and wow your customers with digital claims processes that include photo capture and electronic sign-off capabilities.

Up-sell, cross-sell

Up-sell, cross-sell

Leverage customer data to position upsell and cross-sell promotions tailored to their unique needs.

Take action to improve the customer journey

Quadient® Customer Journey Mapping is the only cloud-based journey mapping tool that incorporates digital and physical touchpoints into your journey maps. Customer experience teams easily share feedback with business users directly through the tool, so improvements are made in real-time.

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Step up your mobile game

For many organizations, personalized mobile and web content is extremely costly to develop and maintain, as it is often done manually.

Quadient’s® digital experience solutions help you create responsive, interactive, regulatory compliant and highly individualized mobile and web experiences quickly and easily from one intuitive interface, reducing strain on IT and lowering costs.

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37% of enterprises face a skill shortage when it comes to mobile application development. 

62% of IT managers report a large app development backlog, with some having more than 10 apps waiting to be developed.

Source: Outsystems. The State of Application Development, 2017.

  • Quadient’s professional services team, including the expertise of the developers and trainers, have made all the difference when it comes to delivering a seamless implementation. They have fully trained our staff on how to get the most out of Inspire’s many features and they helped design a web service integration that enables us to gather critical customer information from our legacy mainframe systems.

    Source:

    Cristiano Barbieri, CIO, SulAmérica

  • Quadient Inspire has dramatically improved our control over customer communications. We can now manage each step in the process of generating and sending a policy, including the design aspects that make the communication more attractive to our customers.

    Source:

    Alexandre Putini, Superintendent of Digital Channel Systems & Contact Center, SulAmérica

  • With Inspire, we have leading edge capabilities in terms of how we present customer data and deliver content to our customers. Historically we have served a demographic that preferred receiving paper documents. Going forward, our clients expect to receive correspondence and access their account information over a variety of communication channels. Inspire’s robust capabilities and the company’s excellent professional services and support teams are making that transition extremely smooth. Inspire has been a real game changer for us.

    Source:

    Randi Gordon, Director, Customer Communications Management, Pacific Life

  • We have already experienced reduced process complexity. One team of Inspire designers is able to handle workloads that would have taken twice as many resources in the past. We are looking forward to eliminating several of our disparate composition and post-composition tools in the future, in favor of Inspire.

    Source:

    IT Specialist, Large Enterprise Insurance Company

  • By implementing Inspire, we saw savings equivalent to 1 full time employee, reduced postage costs, and streamlined operations providing efficiency to handle growing business communications.

    Source:

    Operations Manager, Medium Enterprise Insurance Company

  • With Inspire, communication with our customers became significantly more standardized, resulting in a much better user experience. Internally, there were notable cost savings when developing new templates and maintaining existing ones.

    Source:

    Edward Lim, IT Architect, HBF

  • Inspire enabled us to reduce the technical debt of our legacy systems. We also positioned docs for multi-channel communication. This allowed for greater flexibility for changes going forward.

    Source:

    Consultant, Large Enterprise Insurance Company

Insurance and customer communications: give customers what they want

Insurance and customer communications: give customers what they want

Delivering choice, convenience, and personalized service in the digital age.

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Quadient Inspire named a Leader for the fourth consecutive year.

Quadient Inspire named a Leader for the fourth consecutive year.

Gartner 2017 Magic Quadrant for Customer Communications Management Software

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eBook: Rise of the Customer Experience Executive

eBook: Rise of the Customer Experience Executive

How customer experience earned a spot in the C-suite. Featuring interviews with 5 CXO’s from around the world.

Download the eBook