As companies focus on supporting a CX strategy that spans the entire business, they often struggle to make meaningful progress because they haven’t put the needed communications foundations in place.

Every moment, around the world, Quadient® is enabling companies to connect with people to deliver great experiences through exceptional, meaningful and personalized omni-channel communications.

It all starts with the customer.

Great customer experiences require instant access to consistent information and services through a growing array of digital channels, online services, and mobile apps.  But digital transformation isn’t just about delivering on new channels, it’s about upgrading your business to run at the speed of today’s commerce.  

With 55% of all enterprises still running their internal processes based on paper, it’s about eliminating paper forms and document printing to save millions per year on output, mailing and storage costs. While also ensuring that your business is compliant and connected so that you go beyond launching digital apps to delivering true end-to-end digital experiences.

ONE EXPERIENCE, UNLIMITED CHANNELS

Aprimore os pontos de contato mais importantes para os seus clientes:

Declarações

Declarações

Correspondence

Correspondence

Documentos complexos

Documentos complexos

Email e SMS

Email e SMS

Formulários

Formulários

Conteúdo para celular e para a web

Conteúdo para celular e para a web


Gere conteúdo:

Gere conteúdo:

Gerenciado pelos seus usuários corporativos

Gerenciado pelos seus usuários corporativos

Regido por processos de aprovação

Regido por processos de aprovação

Aptos para ambientes móveis e digitais

Aptos para ambientes móveis e digitais

Crie comunicações com o cliente:

Personalizadas

Personalizadas

Próprias para entrega por meio de qualquer canal

Próprias para entrega por meio de qualquer canal

Adequadas aos regulamentos

Adequadas aos regulamentos

Guiadas pelo mapeamento da jornada do cliente

Guiadas pelo mapeamento da jornada do cliente

THE QUADIENT PLATFORM AT A GLANCE

THE QUADIENT PLATFORM
AT A GLANCE

QUADIENT INSPIRE (CCM)

Consistent omni-channel communications
Consistent omni-channel communications
Output and compliance Management
Output and compliance Management
Business user empowerment
Business user empowerment
CCM platform consolidation
CCM platform consolidation

QUADIENT INSPIRE

Customer Communications
Management (CCM)

QUADIENT INSPIRE
(CCM)

QUADIENT DIGITAL ADVANTAGE SUITE

HTML5 Communications
HTML5 Communications
Mobile and web delivery
Mobile and web delivery
Create digital documents
Create digital documents
Digitized processes
Digitized processes

Digital transformation

QUADIENT DIGITAL
ADVANTAGE SUITE

QUADIENT CUSTOMER JOURNEY MAPPING

End-to-end journey mapping
End-to-end journey mapping
Real-time collaboration
Real-time collaboration
CX visibility across silos
CX visibility across silos
On-going CX enhancement
On-going CX enhancement

QUADIENT CUSTOMER
JOURNEY MAPPING

WHY CHOOSE QUADIENT?
Read why our customers chose us 

Experience

Experience

Over 6,000 customers worldwide

Backed by the experts

Backed by the experts

Ranked a Leader by Gartner & Forrester

Future-proof technology

Future-proof technology

Fastest release rates in the industry

Proven results

Proven results

95% customer satisfaction rate

 
 

Quadient Named Overall Leader in the 2019 Aspire Leaderboard

Quadient is proud to have been named an Overall Leader for the second consecutive year in the 2019 Aspire Leaderboard.

Get complimentary PREMIUM ACCESS to the 2019 Leaderboard here.

Learn more

Nossos clientes

Aegon
Aetna
Allison
Allstate
Asterion
Banca Popolare di Sondrio
BNP Paribas
Bradesco
Canaccord Genuity
Canon
Corner Banca
Crédit Agricole
FedEx
Fidelity National
Fubon Bank
Assicurazioni General
HomeServe
Humana Inc.
ING
KPMG
La Caja
Mailstreet
MetLife
Monceau Assurances
NCP
Oneil
Pacific Life
Ping an Bank
Pondres
QuadGraphics
Quicken Loans
Royal Neighbors
RR Donnelley
Shutterfly, Inc.
Société Générale
Stralfors
Sumitomo Mitsui Banking Corporation
Sunrise
Transamerica
Waverton
World Wildlife Fund
Yves Rocher
  • Quadient’s ability to repurpose legacy applications gave us a risk free, cost-effective solution for highly modernized communications.

    Source:

    Executive Director, Document Services department, Retail and Investment Bank

  • Quadient has been extremely helpful in showing us the best way to accomplish certain tasks and they had our employees fully trained in less than six weeks. I’ve worked with many providers over the years and Quadient is at the top when it comes to their knowledge and professionalism.

    Source:

    Senior Vice President, Policy Business Integration. Top U.S. Insurer

  • The dynamic electronic account statement designed by Inspire is beautiful and informative. Account statements are a bridge between us and our customers. Precision marketing through automatic push advertising enables us to provide customers with relevant product information. Interactive coordination helps us to make whole-process preview a reality, which is really constructive for improving the internal communication and working efficiency of Fubon Bank.

    Source:

    Ms. Ye Lifang, Director of Personal Finance Department, Fubon Bank

  • We have managed to consolidate legacy systems, both home-grown and commercial, with Inspire.

    Source:

    IT Professional, Medium Enterprise Financial Services Company

  • Inspire is the most advanced and reliable CCM solution in the marketplace. The service and document management are extremely well integrated and the solution enables us to help our customers to deliver an exceptional omni-channel experience.

    Source:

    José Casado, Consultant, TenStep - CAPSIS

  • Quadient has independent validation from Gartner and Forrester. We appreciate the support Digital Advantage Suite and their user community offers. Their product development roadmap demonstrates innovation and a commitment to the future.

    Source:

    Senior IT Manager, Medium Enterprise Government Company

  • I have been using Inspire since its inception in 2004 and it is by far the leader in the customer communications management (CCM) industry. I’ve been very pleased with the software.

    Source:

    Joel Hanson, IT Professional, Impact